Terms of Service

Last updated: February 19, 2026

Please read these terms carefully before using our gemstone e-commerce platform and learning services.

Key Points

Authentic Gemstones

All products are genuine and certified

Fair Returns

7-day return policy on eligible items

Secure Transactions

Protected payment processing

User Responsibilities

Accurate information and lawful use

1
Acceptance of Terms

By accessing or using Gem Business Portal, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

These terms apply to all visitors, users, and others who access or use the service, including but not limited to:

  • Customers purchasing gemstones and related products
  • Students enrolling in gemology courses
  • Sellers listing products on our platform
  • Newsletter subscribers and website visitors

2
Account Registration

Account Creation: To access certain features, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password
  • Not share your account credentials with others
  • Not create multiple accounts or false accounts

Note: You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.

Product Listings and Purchases

Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

  • Natural gemstones may vary slightly from images
  • Colors may appear different on various screens
  • We reserve the right to correct errors in pricing or descriptions
  • All gemstones come with authenticity certificates

Order Processing

  • Payment is processed immediately upon order confirmation
  • Orders are typically processed within 1-3 business days
  • We reserve the right to cancel orders due to pricing errors or product unavailability

Payment Terms

Accepted Payment Methods:

  • Credit and Debit Cards (Visa, Mastercard, American Express)
  • Dialog Payment Gateway - Secure online payment processing
  • Bank transfers for large orders (over LKR 100,000)
  • Cash on Delivery (COD) - Available for domestic orders

Payment Processing

All online payments are processed securely through Dialog Payment Gateway, which uses industry-standard encryption and security protocols to protect your payment information.

We do not store your credit card details. All payment information is handled directly by our certified payment gateway provider.

Currency

All prices are listed in LKR (Sri Lankan Rupees) unless otherwise stated. International orders may be subject to currency conversion fees applied by your bank or payment provider.

Pricing

Prices are subject to change without notice. The price charged will be the price displayed at the time of purchase confirmation. All prices include applicable taxes unless stated otherwise.

Payment Disputes: If you notice any unauthorized transactions or payment issues, please contact us immediately at support@jillzgems.com within 48 hours of the transaction.

Returns and Refunds

7-Day Return Policy for Gemstones

We accept returns within 7 calendar days of delivery for gemstone products in original condition.

Online courses have a 14-day money-back guarantee with specific conditions.

📄 Full Refund & Return Policy

For complete details on returns, refunds, exchanges, and eligibility criteria, please visit our Refund & Return Policy page.

Quick Return Guidelines:

  • Item must be unused and in original packaging
  • Certificate of authenticity must be included
  • Proof of purchase required
  • Custom-made or personalized items are not returnable

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Shipping and Delivery

Shipping Coverage: We ship worldwide. Shipping costs and delivery times vary by location.

Domestic Shipping

  • • Standard: 3-5 business days
  • • Express: 1-2 business days
  • • Free shipping on orders over LKR 50,000

International Shipping

  • • Standard: 7-14 business days
  • • Express: 3-5 business days
  • • Customs fees may apply

Risk of Loss: All items are insured during shipping. Risk of loss and title for purchased items pass to you upon delivery.

Prohibited Activities

You agree NOT to:

  • Violate any applicable laws or regulations
  • Engage in fraudulent activities or misrepresent information
  • Attempt to interfere with, compromise, or reverse engineer our systems
  • Use automated systems to access the site (bots, scrapers)
  • Transmit viruses, malware, or other harmful code
  • Infringe upon intellectual property rights

Limitation of Liability

To the fullest extent permitted by law, Gem Business Portal shall not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, use, or other intangible losses
  • Damages resulting from unauthorized access to your account
  • Delays or failures in delivery beyond our control

Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Gem Business Portal or its content suppliers and is protected by intellectual property laws.

You may not:

  • Reproduce, distribute, or display our content without permission
  • Use our trademarks or branding without authorization
  • Create derivative works based on our content

10
Termination

We reserve the right to suspend or terminate your account and access to our services at our sole discretion, without notice, for conduct that we believe:

  • Violates these Terms of Service
  • Is harmful to other users or our business
  • Exposes us to liability
  • Is otherwise inappropriate

11
Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the service after changes constitutes acceptance of the new terms.

We recommend reviewing these terms periodically for updates.

12
Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

Questions About Terms?

If you have any questions about these Terms of Service, please contact us:

Email: legal@gembusiness.com

Address: Gem Business Portal, 123 Gem Street, Colombo, Sri Lanka